This is the ABSOLUTE WORST SERVICE, that I EVER received from any Company that are supposed to have honorable sales and service! I have been trying for about a MONTH now, to return the order, have packed it already to re-send and have asked in numerous "Customer Support" e-mails, for the return address as well as the questions regarding my refund on these items, but NOBODY CARES! I will NEVER, EVER recommend this Company to anyone and will also put this on my Facebook page, to stop anyone, as far as I can, to order anything from DRESSLILY! What a disappointment!
Dear M v,
Thank you so much for informing us about your shopping experience.
I want to start by offering a personal apology to the customer affected.
Before you return the item back to us, we need to confirm the information for avoid any mistake.
We have applied you the solution for this issue, could you work with us to solve it?
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Best Regards
Dresslily Customer Service