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Mustafa A.

Contributor Level

Total Points
80

1 Review by Mustafa

  • FootballTicketNet

3/17/16

I ordered two tickets for a game between Barca and Rayo in Madrid and kept asking them continuously if i will get the tickets. I even called them one day before the match and they ensured me that everything is fine and i will get my tickets. In the evening they sent me an email stating that they are unable to provide me the tickets. I paid for our flight from Germany to Madrid, for the hotel and everything else but they didn't even compensate the costs. Such a terrible service and they ruined my trip. When i asked them for the costs incurred because of them, they just apologized and that was it. I will never purchase tickets from this website again. If they would have cancelled my order one week before the match then i would have said Ok but one night! Before the match is very annoying. $#*!ty service and my first experience with this website has been really bad. Not recommendable and not reliable at all. It's also possible that this does not happen all the time but it happened to me and i rate their service very bad.

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Clovis D. – FootballTicketNet Rep

Dear Mustafa,
Thank you for taking the time to share your experience. It is important to note, as you did at the end of your post, it is extremely rare for our company to have this type of ticket issues. Unlike some other businesses, we pride ourselves in notifying our clients if a ticket is questionable, and giving a refund, rather than delivering a ticket that may not function properly, and have our client be unable to enter the match.
It is unfortunate that problems like this can occur once in a great while. We apologized for the problem and realize that nothing is 100% perfect, thus, on extremely rare occasions, these types of situations can occur and we handle them fairly and clearly. We notified you as soon as the information was available and refunded your full purchase price as quickly as possible.
Again we apologize for the inconvenience, and we thank you for saying that you realize it may not happen all the time, which is does not.
Best Regards,
Linda
Customer Service Department
FootballTicketNet.com
+44-2036954911

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