Muhammad K.’s Reviews of SaferWholesale & more

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Auto Parts

“The worst customer service I have every dealt with,”

5/23/13

The worst customer service I have every dealt with,

They will say anything to get a sale, and once the sale is finalized you can forget about everything they said. There excuse for everything is "we are dealing with over 100 suppliers so there is bound to be mistakes" well I ordered with you not 100 suppliers.

I received my order a month later than the date promised. When I did receive it more than half was missing. Ardy in warranty and parts is by far the worst rep to deal with. Would not even let me talk to his manager.

Bottom line, pay a little extra and find a better supplier, I promise you the only service you will enjoy is the salesmen even there they will try to rip you off by saying "oh shipping is so much more than expected please meet us half way."

So much BS you cant imagine. I hope this company goes under soon for the horrible service they have.

I would give negative stars but didn't see the option.

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Customer-Service S. – SaferWholesale Rep Over a year old

Muhammed,

Although you have a negative view of our customer service, I can assure you that every customer is treated with the exact amount of respect they have for us. When a customer calls in completely irrational and upset, as you did then the respect is reciprocated. We do in fact have many different suppliers and we do not physically handle some of the merchandise listed on our website, but we have the ability to get you any replacement parts needed. As far as our conversation back then a year ago, I was in fact the Manager of the Parts and Warranty department and I did not have a supervisor. The only person you could have spoken to was me and I was the only person who could have resolved your issues. The more I told you there was no one else the more angry you became. We are not a retail establishment nor are we a corporation. We are a small business with only about 50 employees and there is not really a Supervisor for every single person. I was the supervisor of the entire Warranty department and there was no one above me at the time. Now I am the General Manager and Administrative Claims Executive. I wish you would have had a different experience, but can assure you this was not a one sided ordeal. We attempted to help you to our best ability and you were completely resistant to accept any help other than speaking with whoever was higher up in the company than the previous. That is not how is works. You spoke with me and I offered you assistance. You refused my assistance and there was no one else that needed to speak with you.