The games are great WHEN they work. Everyday it is a new problem. Getting help is almost impossible. If you do manage to get through to someone they either don't understand what you are trying to tell them or just spit out the company line: It's your computer! I have spent hours trying resolve Java issues, screwed up my computer and had to install and uninstall so many times it is stupid!
If I could find another Scrabble game as good I would leave. It is hardly a pleasure playing on this site anymore with all the stupid changes that don't improve the game going on.