I've ordered previously from Thredup without any issues. I recently placed two orders, one of which had 6 items. I checked the status today and they issued a credit for one of the items... an Ann Taylor Loft Silk dress, that I was REALLY looking forward to getting. I'm not sure why, item was stated as "like new" so not sure why I can't have it :( I'm still awaiting a response from ThredUp