I purchases a laptop from Cowboom. It was a refurbished product. I have purchased many refurbished products in the past. This is the first one that wasn't as advertised. The battery lasts less than an hour. When I turn the computer off for the night and return the next day the charge is about 38%. Also, the left mouse button is broken. It feels like a spring is missing or something. Lastly, the laptop is well worn. A part of the plastic "grill" that allows air into the case by the fan is broken. I emailed customer service about the battery and the broken button. Unfortunately, the computer was a gift and it sat over 15 days. Customer service told me that because it was beyond the 15 day return limit they would not support it. I don't think I'll be buying from them again. The money I saved I'll end up spending to fix the computer and I'll still have a well used machine.