The site has its flaws I probably won't use it again because of the issues and the freelance workers. The workers lie about qualifications just to get you to hire them. Im sure it cant be everyone but its a good number. I would suggest they screen the eligible workers on the site to give more security to the buyers. The customer service through email. Is good and they tolerate the complaints though they should since its the consumers. I would give them a 3 out of five only because you can't speak to anyone if you are in the united states or canada which is terrible. Because my trust was destroyed by hiring someone I give a 35 percent chance I will give them another try but you can at you own risk. If they improve these things it will be much better. Just be careful who you hire and ask to see what work they've done before hiring. If not for the customer service being through email and bad service throught the freelancers I'd give this site a 3 and a half
Hi MrRazor, my name is Marcus and I'm from Freelancer.com. Thank you for bringing this issue to our attention. My colleagues have already located your duplicate payments and a refund has already been processed. I have also sent an email to you regarding this matter. Should you have any concern which I can be of assistance, feel free to update ticket ID: ESJ-313-41945 or send me an email at marcusc@freelancer.com. Thanks.