Mr M.’s Reviews of Raffaello Network & more

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12/8/15

I ordered an Armani tracksuit last week. I've not received any email confirmation or ANY kind, no written or verbal communication whatsoever. I wouldn't even of had the order number hadn't I wisely printed off the final order page. Tried emailing - no response. Tried phoning MULTIPLE TIMES - ringing through & giving a busy message at the end. Tried to gain contact through whatsapp - Nothing. Tried the live chat & it's offline. The customer service of this company is absolutely appalling & in the retail industry can only be described as an abomination. I paid for delivery of which is described as an 'express service' in which I would receive my goods within '1 day'. What a joke, this is the worst shopping experience of my life.

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Maxime G. – Raffaello Network Rep Over a year old

Hello, we are sorry for this "horrible experience". I remember though talking to you on the phone and reassuring you about your order... Oh and for the record, the order has been shipped today with DHL. We sent you an email with the tracking details. Please remember to check your spam folder. Our emails may end there every now and then.