M P.

What is it with these websites that think they can ship stuff WEEKS after an order was placed? It is ALWAYS those store websites whose prices don't quite justify the low cost but you get suckered into it anyway... Well, throw it the vague shipping dates and unreliable delivery and well, you get One Kings Lane shipping procedure. They must wait for stuff to fall off Amazon's truck or something. Whatever your thoughts are about the selection, understand that if you buy something special for someone and expect it to arrive within a reasonable 3-4 week window, forget it Make sure you have a back up and make sure you can return that special item or someone will want it someday... when it actually arrives.

I was a long standing customer of Zulily. I put up with the wait, the missed items, the splitting of orders, canceling items after purchase. But now, that's it! I'm done. What did it: they do not back up their designer products. I purchased rainboots, designer ones, that leaked after wearing in a big rain. I take extremely good care of my shoes, so I thought no worries I'll send an email to customer service. Oh wait. It's Zulily! There is no way they will back this up and issue me a credit, a partial credit, a refund, or even offer to contact the vendor for a replacement. Yes, Zulily pulled through again, Mr. Reliable crappy customer service. Nada.