I was hesitant to deal with Jollychic after reading few negative comments by American buyers, but decided to give it a shot. Their products turned out to be exactly as I saw in the pictures and their service was excellent. They sent my order via express mail and processing, preparation, and shipment took exactly as they estimated. Unlike another famous Chinese online website, you don't have to deal with many sellers individually at Jollychic. They are honest and trustworthy. I will definitely buy from them in near future. I know that the sizes in China are smaller, so I ordered larger sizes than the American size system and I got what I wanted. I am really pleased with their products and service. As for refund, I got a refund for an out-of-stock item and I chose the refund to be credited to my store account, not the bank account and actually they did the credit. As for returns, I am glad that I didn't have to do that because all items I received were fine so far.