Thumbnail of user morganp10

morgan p.

Contributor Level

Total Points
82

1 Review by morgan

  • Banggood

6/20/15

I received part of my order and learned the US Department of Agriculture had confiscated a packet of pepper seeds and destroyed them. I contacted customer service and sent them a copy of the USDA form as requested and they accused me of lying about a buck and a half packet of seeds. Their prices are reasonable but their customer service is rude. UPDATE: Banggood customer service contacted me via email and refunded more than they owed me. They explained how they did not mean to imply that I might be lying and I believe they are sincere. I have changed my opinion about Banggood and will continue doing business with them. As I wrote earlier they do have great prices but I still cannot recommend purchasing seeds from any foreign sources because you run a great risk of having them intercepted by customs and destroyed.

Tip for consumers:
Don't buy seeds from foreign countries!

Service
Value
Shipping
Returns
Quality
Thumbnail of user rebeccal10
Katherine L. – Banggood Rep

Dear morgan p.,

We are sorry for your unhappy experience at banggood.com.

For the order 6143404 destroyed by the Department of Agriculture, I have arranged to refund you $9.81, please check your paypal account in 48 hours.

You can also contact me directly to forumservice@banggood.com.

Any problems please keep in contact, I will try my best to solve the problem for you.

Best regards

Banggood Team

morgan Has Earned 2 Votes

Morgan P.'s review of Banggood earned 2 Very Helpful votes

morgan hasn’t received any thanks yous.

morgan doesn’t have any fans yet.

morgan isn’t following anybody yet.

Empty.