At first glance this website seems a dream come true and I guess if I had read the reviews before ordering something from this website I would just have decided not to... Well I've learned my lesson and never again...
1. Order 2 dresses in early May did not received it till late June
2. Dresses were way to big than advertised
3. I cannot exchange the items to a smaller size
4. I cannot get a refund store credit only
5. Brand names...? Quality Low the only high quality are the price tags
6. Paid for shipping & handling...(endless is Free shipping, arrives within 2-3 business days and we can receive a full refund for any item)
Yes I would not recommend this site to anyone unless you don't mind the above...
Hi Mon,
Thanks for sharing your feedback on Sitejabber. Please know that member satisfaction is our number one concern, and we're always willing to help if you're unhappy with your ideeli experience.
To clarify, we provide the estimated shipping window on each sale page, as well as on your order confirmation so you'll know exactly when to expect your order. We also list the size chart that is provided directly by the manufacturer to give you the most accurate information on measurement. I'm personally sorry if any of this information was not initially clear to you, and am happy to look into your account to further assist.
If you'd like, feel free to private message me your user name and order id so I can help.
Best,
Jason Faria
Sr. Manager Customer Service