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Monica n.

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1 Review by Monica

LightInTheBox

  • LightInTheBox

“Toronto Canada, I dont usually write reviews but this...”
7/4/14

Toronto Canada, I dont usually write reviews but this situation was pretty baddddd. I ordered a dress for my wedding from light in the box, it took less than two weeks, not bad. Expedited shipping was an additional cost although the promotion advertised that it was free. When DHL arrived at my door, they were demanding additional $52 for dutie taxes. Huh? I read the fine print before ordering and it said nothing about dutie taxes. Pissed and unprepared, I had to send the dress back with DHL. Cant get hold of anyone from the company that gives a crap. Email email email till your fingers fall off. It's not worth the stress.

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LightInTheBox F. – LightInTheBox Rep

Dear Monica,

We are sorry that you had to pay for the tax. Please note that it was charged by your country’s customs and we have no control over it. We state clearly here: http://www.lightinthebox.com/knowledge-base/c1229/a3021.html.

Thanks for shopping with us!

Sincerely,
Lightinthebox

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