Monica H.’s Reviews of DressLily & more

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“I placed an Order on 11/13/14 and It was in process...”

12/16/14

I placed an Order on 11/13/14 and It was in process a week after I purchased it. So I sent in a ticket and was told the item I ordered was out of stock and would be available for shipping 12/2/14. Still nothing on 12/5/14 so sent in another ticket I was then told it would be 7-10 days to get it in stock and now it being 12/17/14 in Beijing I have still received nothing. I tried calling the number on the contact us page of the site and it goes to a recording to leave a message. I submitted another ticket now requesting my money back. Very disappointed. I think if I actually received my product I would rate higher.

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CustomerService R. – DressLily Rep Over a year old

Dear Monica H.,

Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.

Please accept our sincerely apologize.

We processed the refund for this order at 2014-12-17 17:26:56 PST. It should show up on the customer's account within the next few business days. We expedited the processing of the refund when the customer contacted us. It doesn't appear this was properly communicated to the customer. We will contact them again to assure him the refund has been processed and apologize for the miscommunication.

Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.

We are committed to assisting every customer at any time.

Best Regards
Customer Service from Dresslily.com