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I returned an item using their return label, not thinking I would need to keep a photo of the tracking. They now are lying saying they don't know the tracking on their own label! Says it is my fault. They have my return and I'm out $500! Had to open a dispute with my bank. Theives
Tip for consumers:
Customer Service are snobs
Products used:
jewelry
I ordered $400 worth of merchandise which was not delivered to me and they claimed it was with nothing but a tracking number. Not signed for and no picture. I had to dispute with my bank to get my money back. Terrible customer service. This company has no integrity.
Spent thousands here and they lost my business because of their absolutely disgusting and horrible customer service. They wouldn't replace my lost package and when I got upset they told me to " speak respectfully to them" $#*! you Monday swimwear, devin Brugman and Tasha Oakley
Purchased the SOL body oil and it smelled terrible like chemicals and not good. Customer service said no refunds. Don't expect them to have integrity of any kind.
What store only gives store credit nowadays? A $#*!ty one that doesn't stand by their product. I told them I would be contacting my bank to refund my return and the response was "go ahead we are not going to help" I won't shop here again
Tip for consumers:
Don’t shop here the sales are final
Products used:
Gold rope necklace
My package finally arrived and then opened the bag, they had only shipped me 2/3 of the items! I'll open another Paypal dispute the worst company from China!
They try to force your refund to the shein wallet, take weeks to ship items, how in the world are they in business?
* SHEIN attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Monica,
Thank you for ordering from our website, we are so sorry for all the troubles.
Normally, we will confirm with our customer before issue the refund to SheIn wallet.
We are sincerely sorry for the unprofessional behavior of our customer service, and we will offer more professional training to every customer service in the future, so that the same situation won’t happen again.
We checked your order, we have already refund the shipping cost to your Paypal account, please check your account.
If you have any other concern, do not hesitate to contact us.
They put our site on their site without our permission and took reviews from our facebook page. Then they do not let companies reply! Does not tell the whole story. Total scam. They got my review taken down from another site because they claimed I was not a customer. It is total lies and garbage. Please do not believe a thing that's on their website. Also they scammed me out of money saying to Paypal them money to get my company off their site. They took the money and ran! If not a scam what is? They prey upon online businesses.
Just without warning wanelo said our store is not verified. Sent them some emails. If issue gets resolved I will update you all
Jaime S.'s review of Wanelo earned 3 Very Helpful votes
Jaime S.'s review of SHEIN earned 3 Very Helpful votes
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Hi Monica,
We saw your new review, we are so sorry that you only received two items.
Please confirm with us which one you have not received?
Could you please send us the photo of the package you received? The weight on the package is especially needed.
We will certainly help you to solve this problem.
Waiting for your reply!