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I wish I had realized the items were coming from China! I ordered a purse on 10/23/14 and received it 11/21/14. They use a shipping company named EMS. Customer Service were never available through Live Chat. I was only able to leave messages. The good thing is that they did reply within 24 hrs. But the problem was is I didn't get any results until I hounded them everyday! No one could tell me any details about the shipment; they only gave the general line about it taking 5 business days. I finally got the purse (oh and it was delivered by the post office) and the thing is cheap! Oh well lesson learned... I suggest using PayPal just in case you want a quick dispute (oh and I don't trust them with my personal credit card info anyway). Good luck.
Tip for consumers:
Use PayPal!
Monica C.'s review of TBdress earned a Very Helpful vote
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If it is too good to be true then it is. Purchased dress for 208.59 for wedding. NEVER received...
Dear monica,
Thanks for pointing out our problem. We are trying our best to improve our customer service. Could you please tell me your order number?
Best regards!