They have no customer service. It is nearly impossible to find a phone number, and they claim they do not have incoming customer service email addresses. Instead, one must go through a maze of online FAQ's to finally send a form. No ability to upload anything.
Don't believe them if they say they will call you back.
I ordered all my holiday gifts from myhabit.com. Many arrived broken and nearly all were mislabeled. I had to unwrap the items to determine what was what. After paying $5 per gift wrap this was an extreme inconvenience.
Still battling to get refunds.