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Mollie D.

Contributor Level

Total Points
83

1 Review by Mollie

  • ZAFUL

2/8/16

I wish I had read reviews of Zaful before I placed my order. I was unaware it was one of those websites that manufacture and ship everything from China, and having knowing even just that I wouldn't have ordered. I ordered a shirt on December 9,2015 and still have not received it. My "tracking number" cannot be tracked and every time I email them about when my order will arrive, I get the same automated response about how my package cannot be tracked. The original confirmation number said it would take 10-20 days, and then they told me it would take up to 45 DAYS. It's ridiculous and now I know that what I ordered (if I ever actually receive it) will be nothing like what was pictured on the site.

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Charlie F. – ZAFUL Rep

Dear Mollie,

Thank you for your important feedback.

The delivery time of Standard Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
We have taken care of your complaint and will offer you a resolution. Please kindly message us your order number.

If any question, please email to support@zaful.com or submit a ticket here: https://support.zaful.com/ticket/ticket/index

Best Regards
Zaful Customer Service

Mollie Has Earned 3 Votes

Mollie D.'s review of ZAFUL earned 3 Very Helpful votes

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