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Mohammed A.

Contributor Level

Total Points
1

1 Review by Mohammed

  • Northerner

12/10/15

Rubbish company, poor customer service and money collector stay away. When i kept chasing to them for my order and requesting cancellation this is what i get from customer service "If the package is returned, we will not refund or reship the package, snus is a fresh products that can't be reshipped or resold. Returned order are thrown away."
This statement is coming out of blue where they dont have any reference on their website. Is just a leeway for them to not refund.
Stay away,

Tip for consumers:
Stay away , product quality is excellent but customer service is poor, they through at you policies out of blues. Really rubbish, they took my money and they didnt at least refund or offer a replacement shipping for an order i've never received. .

Service
Value
Shipping
Returns
Quality
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Mikael P.

Dear Mohammed, we are sorry to hear you were not satisfied with our services. We clarify our policies on our website and also clearly state the return policy in our faq. Best regards

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