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To whom it may concern:
I would like complain against Helei Machinery Trade Company Ltd for not delivering the excavator that we agreed, they swap it with other excavator which is not the same excavator we select while we are in China. I saw it personally that they loaded the excavator that we choose but unfortunately, its different excavator we received in Doha port. The other Unit (hitachi excavator) we have not received as of this date.
It is clear that this company has cheated us by sending the wrong excavator and not sending the other excavator despite all the items has been paid fully, i will send all the supporting document to prove my allegation.
I am very hopeful that you can help us to retrieve back our money and block list this company on alibaba.com website to prevent them in cheating other buyers online.
Anticipating your early response regarding this matter.
P.S. - I indicated in each photo attached which one is original and which one is fake...
Regards,
Mohd. Younis Sar Gul
Mobile: *******0790
Mohamad Y.'s review of Alibaba earned 3 Very Helpful votes
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Dear Mohammad,
This is Echo from Alibaba International Customer Service Team. I am sorry to hear that you met with a trade dispute on Alibaba.com.
Kindly note that you can submit a complaint via the Complaint Center on Alibaba.com at: http://channel.alibaba.com/complaint/home.htm?spm, and then our professional dispute team will investigate the case for you.
Also, we have an online customer service team at your service 24- hours, 7-days a week.
Please follow the steps below to get live help from our service specialists:
1. Go to our customer support page: http://service.alibaba.com/buyer/contact_us.htm
2. Click “Live Chat” to tell our agents about your concerns
They will do their best to assist you accordingly. I sincerely hope your problem to be sorted out smoothly.
Regards,
Echo
Alibaba International Customer Service Team