Moe M.’s Reviews of DressLily & more

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“I order an Item on 12/11/14, paid extra for shipping,...”

12/15/14

I order an Item on 12/11/14, paid extra for shipping, and never received tracking a tracking number. I read reviews and did research, and I'm not liking anything I'm reading about DressLily or the pictures I'm seeing of the products and I want my money back. I tried call the number on the website *******322 to speak to someone about my issue and it's a disconnected number. Please give me my money back.

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CustomerService R. – DressLily Rep Over a year old

Dear moe m.,

Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.

Please accept our sincerely apologize.

We processed the refund for this order at 2014-12-16 09:41:33 PST. It should show up on the customer's account within the next few business days. We expedited the processing of the refund when the customer contacted us. It doesn't appear this was properly communicated to the customer. We will contact them again to assure him the refund has been processed and apologize for the miscommunication.

Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.

We are committed to assisting every customer at any time.

Best Regards
Customer Service from Dresslily.com