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m m.

Contributor Level

Total Points
90

1 Review by m

  • RoseWholesale

12/4/14

Tis is a TERRIBLE company, DO NOT spend your money here! I ordered several items, it took them 32 days (!) to get them to me, and I wanted to return 2 of them (items were cheap, poorly made, unflattering, not like the picture). I went through their process, requesting return information, and this is what I finally got back:

'Since this is the correct item sent to you (based on your order and instructions), please note that if you were to send the item back to us, the product status would become "second hand". In that situation, minus the shipping cost and restocking fee, we could only refund you 85% of the original product price; you should pay for the shipping cost. This is to fairly reflect the reduced value of the clothing in our inventory when we resell it to another customer. I think it is Uneconomical. We do hope that you are able to accept and keep the item'

This is a very poor business practice, and now they have lost me as a customer. I strongly caution you against spending your money at Rosewholesale.

Tip for consumers:
Be sure you order carefully, they do not allow full refunds on returns, and they make you pay for shipping to Korea!!!!

Service
Value
Shipping
Returns
Quality
Thumbnail of user customerservicer
CustomerService R. – RoseWholesale Rep

Dear marla,

I wish to say thank you for providing valuable feedback to us.
We wish to let the customer know that we are extremely sorry for their disappointment.
We have checked your order and send you the solution to your email. Please check it and wish your reply.
Thank you again for your extremely important feedback.
Best Regards
Rosewholesale customer service

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