M L.

My niece saw boots that she absolutely loved Ideeli.com. They were labeled as Matisse Becky boots in black. I decided that I was going to buy them for her for Christmas. I had plenty of time. However when the boots arrived on the December 17th they were not the boots I had ordered from the photo on the site. Having no customer service number to call I had to contact them via chat. The first person I was chatting with could not answer my questions and blamed the vendor for putting the wrong boots in the box. I tried to tell her that my internet research showed that the boot I ordered was indeed called the Matisse Becky boot that their site posted the wrong photo, resulting in me buying a mislabeled product and not having a gift for my niece. She would not give me a number to call or transfer me to a supervisor and proceeded to 'disconnect' when I asked her what was the real name of the boot in the picture they posted. At this point I am fuming. I reconnect to a different chat and explain the issue all over again. She apologized for the 'inconvenience' and said she sees a return label was already issued. Yet still could not direct me to anyone who knows what boot they took a picture of. Thanks ideeli for taking my money, mislabeling a product, leaving me with no gift for my niece and no answer to my question.