M K.

I fell for the " first up" on a google search when trying to reverse a suspicious renewal bill from AVG ( I had told them NOT to renew but got a MAstercard withdrawal anyway.) They politely claimed to fix it for me. At least an hour and a half later, yes, promises were made to refund, new ( it turned out it would have been free) Microsoft protection installed, and clean up/ tune up would be done. They smoothly got $100 U.S. out of me by sharing my computer site and clicking the Pay Now for me and I was caught., as I had provided myMC #. BUT, they did cleanup junk and my computer works better, faster. I realized after the fact that I could have done it all myself for free. Instead I'm out $136 Can. Lesson learned.