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m k.

Contributor Level

Total Points
85

1 Review by m

  • TicketNetwork

10/16/14

Bought tickets for World Series Sept 30. No report of problem with order until Oct 6, when tickets were twice as much (hmmm... how fortunate for them). Called all sorts of customer service folks, FB messaged both company and CEO. They "undertand" that I "feel" there's been some confusion with my order. I did nothing wrong. I pushed the order button, received confirmation through Tiqiq, checked my bbank to make sure transaction was authorized, even sent a message 2 days later to make sure the order was okay... no answer.
Easy fix to get me similar tickets. They chose not to do so.
DO NOT TRUST THEM. I had reps giving me contradictory information. Argh.

Tip for consumers:
DO NOT BUY FROM THIS COMPANY. CHECK OUT STUBHUB INSTEAD.

Service
Quality
Thumbnail of user colinc7
Ticket N. – TicketNetwork Rep

Hello Monique! We're sorry for the confusion with your order. The trouble with your order was that our merchant processor could not verify any of the billing information you entered and could not charge the credit card you submitted. Due to that fact and the fact that certain other information didn't match up on your order - location of billing address, location of event, billing vs. shipping address - your order was rejected by the seller. (The seller could not keep your order on hold indefinitely, especially for such a high profile event, without missing crucial sales opportunities with other shoppers.) We have a strict anti-fraud system in place to protect the information of consumers and, if our system detects something potentially wrong with a purchase, we stop the order in order to prevent the erroneous charging of an innocent person’s card. This is not intended to be annoying, but rather to protect shoppers in an internet age, where, as we've all seen with Target and Home Depot, information must be securely guarded. There was never actually a charge placed on your card. We subsequently attempted to assist you with new tickets – but, to do so, we needed you to confirm your identity and prove that you are the owner of the credit card. It would appear you never supplied the additional information, which meant we were unable to assist further, as we would have liked to do.

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