MJ S.

CAUTION! DO NOT BUY! I ordered yellow belly slider turtles. One dead and the other died a 6 days later. I am not a beginner turtle owner. I currently have a very healthy 4 year old YBS that I did not purchase from this company. I know turtle behavior and when I saw first, how they are shipped, in a plastic bowl with some newspaper in a beat up box, I knew I was the recipient of sick and/or dead turtles. Opened the bowl to find one DOA. The other was very lethargic, but I first passed it off to the stress of shipment. Now, 6 days later, I have another dead turtle. He never perked up, wouldn't eat, wouldn't really swim. I contacted the company by phone on the day of the arrival to report my DOA. And yesterday I emailed them because I had not heard back from anyone. The reply I got was simply "will replace". No apology, no explanation. After waking this morning, to another dead turtle, I emailed them back telling them I just want a refund. Also, my turtles were shipped via 2 day mail, NOT OVERNIGHT, as I was charged! The price on the postage was merely 6.95 while I paid 29.99 for overnight. I will follow up this review once I find out if they are actually going to refund me my money.
UPDATE:
This is the response I received after telling them I wanted a refund:
Reptile City Inc.
6:17 AM (3 minutes ago)

To me
Will issue you a full refund do you feel better after your post? Thanks, Felton Willis

Further proving the rudeness of the customer service. I won't apologize for giving an HONEST review.