MJ M.

I purchased a LED Stainless Steel Titanium Waterproof Watch from them for a Christmas Gift on Dec 17,2013. After a few weeks the led lights started to dim. Then we noticed it would almost turn off. We thought it was the battery so went to have a jeweler install a new one. She tried 3 brand new batteries and it actually made it worse it was even more dim then with the original battery. It also apears that a few of the LED lights are out and defective. I contact them first by email as their customer service line was closed. They had told me that because it was over 14 days and worn they could not return the item. I explained that I did not want a refund only wanted them to do right by me and exchange it for another one as they still have them listed on their site. I also explained how disappointed I was that they would not do anything to fix the situation. That it was not that i did not like the item that it was defective and I just wanted a replacement. I then called customer service to see if they would help me. I even have my order slip. I spoke to a woman and she again told me the same thing. They have a 14 day return policy. And could do nothing. I asked to speak to a supervisor. Was put on a 25 min hold and finally got someone on the line. Again I spoke to her told her the situation and that all I wanted was for them to replace the defective item. She just kept repeating that there was nothing she could do. I am disgusted that you can purchase an item, especially a electronic and if it is defective or starts to fail after 14 days they will do nothing. Oh and you can't wear it either. So what are you supposed to do with a watch. This was a Christmas present and now I have a piece of junk that does not work, my loved one who is very upset as this was their favorite Christmas gift, and a company that says that customer satisfaction is their number one goal. But will not do anything to do right by their customers... I am absolutely upset and disgusted. I basically just through my money down the drain. I did not think that it was going to be to much to ask for them to replace the item. Stay away. I see that a lot of people have had an issue with this company..