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I'm super disappointed with ideeli they're very unprofessional, it is frustrating to get my orders they take too long to ship and i thought it's maybe because i live in Hawaii but i spend over $4000 since i have been a member with them but on my last order i have spent about over $200 and it took about a month and when i received my order it wasn't even what i've ordered. They mixed up my order with somebody's stuff and when i told them about it they told me to wait 24 hours so they can get back to me but i never heard from them back. It's frustrating i will never shop there again. I just want to say don't waste your money with them.
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Hi MJ,
Thanks for giving us your feedback through SiteJabber. Shipping to Hawaii does take considerably longer than shipping within the continental US through our shipping method. Your package goes from UPS to a USPS sorting facility on the west coast and then takes time to get to Hawaii with the USPS. I deeply apologize for this delay and want to let you know you can view all of our shipping policies here if you have further questions: https://support.ideeli.com/app/answers/detail/a_id/174
I'm also terribly sorry to hear that you received a package with merchandise for another member. There seems to have been a mix up at our fulfillment center and I'll be happy to make sure it is corrected and you are refunded for the items you've purchased. I hope that a customer service agent has reached back out to you to help and resolve this mix up and that you've already been issued your full refund back to form of payment. If you have not yet had this situation resolved please send me a private message with your order information and the SR for the order you received and I'll be happy to ensure your refund has been fully processed. Thank you for shopping with ideeli and please don't hesitate to contact me with any further feedback about this order.
Best,
Jason Faria
Director, Customer Service