Mister C.

I'm joining the club...
In the past one year I have placed 17 orders at TD and was a satisfied customer. Until December 2014 when 3 orders placed in October were nowhere to be found. Since then there is a very long email chain with the usual names I read in previous posts: Steve, Eleva, Marta, Carmen. They have been checking with their post office ever since I first contacted them. I was always told to check with my local post office and to wait more and more and more.

Funny part is that I did check with the local offices and they eventually took responsibility of the lost packages and they are willing to pay a reimbursement. All this backed up with a formal document which I sent to TD. I asked them to make the claim themselves then send me the orders again OR provide a formal resignation of the right to compensation in my favour. Now they are still telling me to wait 3 months and they are checking with their post office.

Ridiculous! All I need is a signed and stamped document from TD that our local post office can pay me instead of the seller.
(if the person from TD responding to these posts is more competent than the rest I talked to then please do step in and take some action)

UPDATE: The service team who are reacting to these reviews have provided great assistance in resolving my issue. One month after posting my original review I've received refunds for all 3 of the lost packages. I much appreciate the attention and help I received from the service team. I would recommend the sales team to learn from them. A majority of the frustration I see in these reviews could have been avoided if the sales team is as helpful and effective as the service team.
I'm changing my rating to reflect my apprecaition.