Worst customer service ever! My daughter made a mistake buying tickets online. I contacted customer service through their website. They promised a response within 24 hours. After getting no reply after 4 days, I sent another message. Again, not response, then they declared my problem "SOLVED" (yes, they wrote it in caps).
And, of course, they kept the money. They are horrible. Just horrible. I will never use Fandago again.