I purchased many items from this site. Any problems were handled quickly by sellers. You must make sure you know what your bidding on. Some items can be misleading. I stopped visiting after I was very disappointed in atransaction with a seller. We a had a critical illness in our household so I did not address it within the time period so I got screwed. I would say don't buy the loose stones. I purchased 3 at one time from same seller. They came in one package yet I was chared 3x shiping. 18.00 for a small envelope. The envelope had 3 tiny plastic bags in it. 2 srones were fine. Smaller than pictured but fine. The 3rd stone was not in the little bag but the bag had a tiny puncture hole from the inside. I assumed it was a tiny pointed stone from the shape of the whole.
I expexted them to be delivered in one package but not 3 seperate shipping costs. I also expected to receive all 3 items although the one that broke through the plastic was obviously so tiny I am sure I would have been very disappointe.