Misha C.

Hosts beware! $1500 damage done by guests, all documented via photos and witnesses, also submitted professional estimates to repair walls, replace damaged dressers, sheets, mattresses, pillows, rugs, and carpet cleaning ( guest took red lipstick and used it on my off white carpet all over the entire house!). Advised air bnb at the VERY beginning of guest abuse (verbal) and that my house was being destroyed while they were here, it started slow and they went crazy with it when they departed (I was at work at that time). Never given the option to evict them without penalties. Did EVERYTHING air bnb asked of me from submitting the request to "guests" which was refused immediately by them along with NO denial that they did it, continued on with the representative who then told me I had to speak to a different team at air bnb ( this was now my FOURTH "pass off"). New air bnb individual says they need documentation. I email that I provided it and asked if he could access or if I needed to start from the beginning (I had A LOT of evidence so this was weeks worth of work), I also requested a number to call. The representative, Jake, said they have no number to contact them, that they would only offer " fair market value " ( items are new and only 4 months old), and asked for additional/actual proof of original costs of the destroyed items. I searched emails and the web to find this after I told Jake I didn't have this information readily accessible/available. No response. I email again 6 days later with everything ready and ask him if what I have is what air bnb needs, no response. Air bnb appears to have closed the claim... Wow, just wow. This is a huge hit for my family. I continue to receive no response or resolution on on this AFTER WEEKS. I am sad this happened, hurt b/c I adored the ppl (before this guest), and financial burdened during holiday with a young child who will not get the one she deserves b/c I'm left on my own to clean up the mess and have been abandoned by air bnb. I could have put an ad on CL and had a better result and less fees. #airbnb #disgusted #waytonotbehuman #thankyouforruiningachildsholidays