Mira T.

I have ordered from NG a number of times and while I have loved the items I have received, dealing with their carelessness for customer satisfaction has driven me away from ever supporting their business again. I ordered an item, got an email notification that it shipped, received my shipment only to see that my item was missing. I then checked the order through the website only to find that my item was cancelled due to it being out of stock - although at the time of order, it was in stock. Fast forward to me seeing that the item was in stock again, I contacted customer service ( because they apparently don't take the initiative to simply backfill your order or to tell you it's back in stock) only to be told that they would not honor the price that I originally purchased the item at. I will not purchase from here again.