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I ordered my items over THREE months ago! They have not arrived, I emailed multiple times and got nowhere. Finally, they have told me 'it must be lost' and offered to resend or to give me an online credit. I said that after 3 months I just want a refund, they refuse! Absolutely ridiculous. As of now, I have no products, no refund AND no store credit. DO NOT BUY FROM THIS WEBSITE! I've had all around GREAT experience with zulily and will be sticking to them from now on!
Miranda S.'s review of DressLily earned 3 Very Helpful votes
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Prices are great. But don't expect too much in timeliness and quality. I ordered December 6th....
Dear Miranda S.
Thank you so much for your important feedback.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We have arranged refund for you on date Nov 19th, please kindly wait 3-5 working days then kindly check your original account which paid for this order.
Thank you for your time again.
Best Regards
Dresslily Customer Service