Minka K.

Very buggy website, often quits in the middle of a transaction.

TERRIBLE customer service! I sent back items worth hundreds of dollars over a month ago, and after hearing nothing about my refund, called their cs #. The woman, in very broken English had difficulty figuring out where my items are & said she didn't think they offer refunds! This might be a case for the bbb

I have to agree with other reviewers... sometimes great products and good prices, but what does it matter when you never receive the item you ordered?! I ordered a watch that was for some reason non-returnable... in the picture, it looked small, was not listed as a man's watch... on a site that sells mostly womens things, i never thought that what i received would be this large, bulky mans watch that I will never wear! When I inquired about returning it as it was not properly labeled, I was told it was non- returnable! $160 down the drain! In 2010 I ordered a set of bamboo bowls... two or the five bowls arrived, after quite a delay. I waited awhile to see if the others would come before contacting customer "service". When I finally did, I was told I had to return the bowls I had received to receive a refund... they were out of stock of the other items I had ordered. But I wanted the bowls, I'd ordered them for a reason! Despite being on the phone w the cs woman for quite awhile, she still couldn't understand the concept of refunding me for what I didn't receive. I was flabbergasted when she said that I would only be refunded for the portion of the order that I sent back! I yelled How can I send you things I never received! What an idiot! I ended up keeping the 2 bowls & eating my loss. Incredibly terrible customer "service". I'm SO glad to see I'm not alone... if I had known it wasn't just my bad luck with ideeli I would've made a bigger stink!