I have contacted Ebates 3 times by email since signing up, twice with questions and once with a problem with a link. Each time the response was within minutes. My questions were answered immediately and I was extremely pleased. The problem with the link was resolved in less than 24 hours and I also received follow up emails from the same person who responded to my original message. I am so happy with the cash back program from Ebates, the excellent customer service is icing on the cake!