Milena D.

For an upcoming tripI used VRBO.com, which is now a HomeAway site to book a house in Long Beach, CA With flights booked and deposit made, what a surprise that the homeowner cancelled on us because they received a longer booking that overlapped our dates. I then proceeded to book a second place. Surprise, same thing happened. I had used VRBO countless times with great success before it was bought out by Home Away. Do not rent through any of their sites. They do not take responsibility for the homeowners. They sell you cancellation insurance but it does not cover owners cancellation. And they do not issue refund on this if they cancel on you.

To make matters worse. The dates of the trip are approaching and I am now getting emails saying my payment is due on this cancelled booking. I called and spoke to both their customer service and the homeowner to make sure there was no book. And there is not.