Miki J.

So now Redbox has taken to double billing accounts. I rented two movies. I returned them the following day (before 9pm - the allotted time before they cycle out again). They billed my account for the rentals. That was fine. But then they billed my account again for the same amount. When I called them the rep. Told me that it was a pre-authorization charge (first time for that one) and that the money would be returned to my account in 3-5 business days. WTH!? NEVER AGAIN! I'll stick to getting my movies from Netflix.

I read these reviews and was reluctant to order from them. I called and spoke with Marcos who was great! I sent an email with my order number. The response was amazingly quick. He let me know that a color I wanted wasn't in stock and suggested a color which I agreed to. The order shipped the same day and I received it the next day. I had no problems with this company and my customer service experience was outstanding. UPS absolutely sucked but wigtypes.com was great. I will definitely order from them again.