Mike N.

The website is great. The customer service is terrible. I contacted them concerning a mistake made when ordering tickets, contacting them immediately, and because of the order being within the 2 hour window (because the date was entered in error) I was told there was nothing they could do. I did however receive a lecture about how I should TELL my wife how to check everything before clicking order. I found the support inadequate as well as insulting. I am referred to a policy that you have to drill into to find the thing they so prominently state (the 2 hour rule). How many people read the colored words in a policy? It is a shame that such a promising program can be ruined by crappy customer support.