DHGate biggest problem, trying to get them to understand what the complaint is. No matter how many times you try to explain the problem and how you would like to have it resolved, they will take the side with the seller. No matter how many times you try to explain what the problem they act like they are robots with no comprehension when it comes to common sense. My 10 year old has a better thought process than they do. Do not buy a cell phone from their sellers. The seller has no common sense either it will drive you crazy.