An awful customer service experience. I purchased a Honda lawnmower from a big box store but needed warranty work done on it. Honda's website listed Wise Sales as the closest authorized repair facility to my house so I brought the lawnmower in to get checked out. The first thing asked of me was if I bought it there, which was a fair question. After telling him no, he responded by telling me "I'll be honest with you, then. You're at the back of the line. The wait is about two weeks before I'll look at it.". He then goes on to say how their customers come first, and if I would have bought the mower directly from him, he'd put me at the front of the line. Now I'm all for taking care of your customers, but talking to a potential customer like that is not going to generate new business. Simply telling me it's a two week wait would have sufficed. If you want to tell a customer who bought a mower from you that they will get priority, that's fine too. I decided to get my mower serviced elsewhere...