Thumbnail of user mikei6

Mike I.

Contributor Level

Total Points
81

1 Review by Mike

  • WiseSales

6/3/13

An awful customer service experience. I purchased a Honda lawnmower from a big box store but needed warranty work done on it. Honda's website listed Wise Sales as the closest authorized repair facility to my house so I brought the lawnmower in to get checked out. The first thing asked of me was if I bought it there, which was a fair question. After telling him no, he responded by telling me "I'll be honest with you, then. You're at the back of the line. The wait is about two weeks before I'll look at it.". He then goes on to say how their customers come first, and if I would have bought the mower directly from him, he'd put me at the front of the line. Now I'm all for taking care of your customers, but talking to a potential customer like that is not going to generate new business. Simply telling me it's a two week wait would have sufficed. If you want to tell a customer who bought a mower from you that they will get priority, that's fine too. I decided to get my mower serviced elsewhere...

Mike Has Earned 1 Vote

Mike I.'s review of WiseSales earned a Very Helpful vote

Mike hasn’t received any thanks yous.

Mike doesn’t have any fans yet.

Mike isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user thomasb150
2/17/16

Ordered a Honda EU2000 generator for $1063 on July 27,2015. Two months later Wise Sales says they...

Thumbnail of user gregge1
2/10/16

They are a bait, take your money (even though they said "item in stock and will ship in 2 days")...