Mike H.

This company is set up to take advantage and your money at every possible point. I mistakenly ordered the wrong product. The same day I received it, I followed their return policy to the letter. Returned the item for an exchange. What I got in return was a $60 charge after I paid $20 to return the item to them. So, I am out $80. Most companies would be happy to exchange for a more expensive item (the item I needed cost 100 bucks more!), but factoryoutletstore.com is just interested in taking your money. There customer service number just had a repeating recording that would not accept any input from the customer (said enter 2 for returns, but 2, or any other digit, did nothing). What a scam. I will never do business with this company. Save yourself the trouble!