mike e.

Indiana Professional Licensing Agency
State Board of Cosmetology and Barbers Examiners, 402 W. Washington ST., Room W072, Indianapolis, IN, *******
Indiana Professional Licensing Agency
State Board of Cosmetology and Barbers Examiners, 402 W. Washington ST., Room W072, Indianapolis, IN, *******

On Monday 25th August 2014 at 4:30 PM I attended my appointment for a haircut at Fast Eddie's ******* SR 933, South Bend, Indiana. I have had my haircut exclusively at this establishment for over 5 years using several different staff members with good results and no complaints from me. Unfortunately, for me, this long term succession of good results came to a very bad end.
When I arrived for my appointment there were no other customers in the building. I asked one of my usual stylists, Tracy, if she was ready. Tracy motioned me to a new girl that I had never seen before. She was extremely young, wearing braces, and looked like a high school student. I asked her if she was a cosmetology student and she replied "No. And students cannot work with the public." Apparently that question may have angered her. I told her that we had never met and I looked at Tracy who said that she would be fine. All of this is transpiring while Tracy is busy reading a magazine and clearly had no time for me.
The new girl asked what I wanted and I told her a trim, that I parted it on the right side and as I recalled, they usually use a number two on top and a number one on the sides, the same request I have made on every visit. I asked Tracy if that was correct and she said yes and that I liked it shorter on the sides than the top. I assumed at that point that Tracy was observing the process and was watching out for me. All of the stylists in the shop know how I keep my hair because they all have cut it. All I wanted was a trim of what I walked in with. The new girl promptly shaved the top of my head before I could stop her. She stopped when I asked, "Are you leaving me something to comb over my forehead?" At this point Tracy put down her magazine and finished the cut.
Please keep in mind that I am a 55 year old professional man who has already thinning hair and meticulous in maintaining my appearance because my profession demands it. I have not changed my hair style in 35 years and this incident is extremely upsetting to me. It will take months for me to grow this back and in the meantime I look dramatically different and out of character. I walked into their shop with a part on the right side of my head and walked out with no hair to part through no fault of my own. My living depends on my appearance to the public and my confidence and self esteem have taken a direct hit. The worst part of this situation was Tracy's callous response. She said it would grow back and she wouldn't charge me. No apology, no explanation. I am beyond appalled at this betrayal of trust, unprofessional conduct, and ‘I could care less', attitude displayed by the staff at Fast Eddie's. I fully understand a bad hair day and that some cuts are better than others and that is to be expected. I am far from being overdramatic here. What happened to me is way beyond that scope as the attached photos will attest. Wrongly, I have returned time and time again to Fast Eddies because I felt they would never let me down.
I insist that Fast Eddies stylist's licensing be checked as well as their business credentials and practices. I have contacted the BBB, the City of South Bend, and various social media outlets that are designed for consumers to warn others of substandard businesses. I will continue to pursue this issue relentlessly not excluding litigation, as I will spend plenty of time waiting for my hair to regenerate. If Fast Eddie's notion is that I will just forget about this and move on they are badly mistaken. I await your timely response.
Michael D. Everett
*******339
*******@aol.com