mike c.

Booked a motel in Penticton, Canada. The pictures online are misleading.
When we arrived at the motel and called them, they say those are ALL Room types that Motel has, not necessarily what we payed for, even though it is under OUR room type we booked (and other room types have their own Different pictures too). Asked if we can cancel without penalty, they refused and just hang up the phone!
We ended booking an extra room in another hotel 50 meters away, which is 50 dollars cheaper and closer to the lake.

Not sure how this kind of company can survive?
But definitely it was the last dollar they got from us.