Mike C.

EDIT: The freelancer support personnel were very helpful and quickly refunded to me the money that had been charged. I was expecting it to be a pain to get assistance after having read earlier reviews; but i personally cannot fault the support they gave.

I've been using freelancer on and off for a while with no problems. Today though i found that I had been bumped onto a paid membership and my paypal account had already been charged. At no point did I give them permission to do that, and they sent no email to tell me that they'd done it. My first clue was when the money was deducted from my paypal account.

Edit, they got back to me very quickly to offer to refund the charge. I cannot fault their service. The real test will now be whether the money actually makes it back to me.
My issue seems a lot smaller than that of the other reviews that I have read but is no less frustrating. This is a devious tactic which I was lucky to have noticed. I have emailed to ask for my money to be returned, but time will tell. Clearly the fact that this is necessary shows that there is something very wrong about the way that they do business.