Miguel W.

This online shopping website (mocked for cloning Amazon pixel per pixel) which later on changed their UAE leg to MIZADO is not a scam. It's a legitimate online shopping site with cool promos and perks. Based in Makati Philippined, LAZADA.ph is thriving in a loose competition water of Philippine market. Legit though, there is something that consumers planning to shop there had to watch out for.

Paid it and waited for days and LAZADA called to inform you it's out of stock.
- I personally experienced this when I ordered an electronic equipment from their site. The order process was smooth and fast. A representative through a phone call instructed me to have the total quote deposited in one of their bank account. And enticed with their competitive price, I was overridden with excitement than doubt being scammed. Plus, they really appeared to be legit. I did made a deposit and waited. A day after I followed up and the response was that my order and the payment has been acknowledged and they are already processing my order and will be shipped the soonest. Day 2, I followed up again and the response was "THEY ALREADY HAVE" the item with them and they are processing my order (processing again). Day 3, I followed up again and a representative told me the very same thing - they have the item and is processing it. Suddenly, at dawn of Day 3 after paying my order, another representative called me informing me that the item I purchased can no longer be delivered because it's already out of stock. I almost fainted thinking that this may be an early indication of SCAM. I nagged on the representative failing to maintain my calmness and told her to have my money deposited first hour in the next day. Reasons such as "WE HAVE PROCEDURES TO BE FOLLOWED" were than narrated by the representative and told me that it may take time before my money will be reimbursed. Calls were promised and etcera but to no avail.

Although I can fairly say that www.lazada.com.ph is not a SCAM site, they are of inferior standard compared to other online shopping sites. When I demanded for my reimbursement, the item that they told me as OUT OF STOCK still appeared in their website as NEW and IN-STOCK. As of the date and time of this review, my reimbursement is still not made and LAZADA no longer fulfill their promised calls.

When shopping online, solicit commitment from the site representatives. My advise for Philippine shoppers online? Online classified ads is a safer zone if you just evaluate the seller's rating. Lazada? Personally, never again.