I finally received my order after waiting for over 40 days. I thought it would arrive before christmas. I bought it on the 9th of December. Didn't get here till 23rd of January. They kept reassuring me it was on its way on its way. There was no way to track it because I didn't pay them to give me a tracking number. Which i dont know why i would have to. When I received the package it was compressed into a very small square shape neat with only a few labels on it. No return address. I was wondering how would a winter coat fit into a small package. Then i opened it and it was NOTHING like the photos, it was thin, had ugly gold buttons, the fur was flat and it was not even something i would let a homeless person wear. I want to send this back so fast and get a refund its not even funny.
Dear mighty,
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
Would you mind to tell us your order number so that we can check firstly, OK?
Once again, I want to restate our apology to the customer for their experience. We are responsible for this and we will work hard to resolve this issue for them and to prevent it from occuring again in the future.
Thanks so much for your kind understanding.
Best Regards
Sammydress Customer Service