Michelle W.’s Reviews of LightInTheBox & more

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LightInTheBox

Wholesale Clothing

“BEWARE”

10/12/15

We ordered some pictures from this place. They emailed me demanding a photocopy of my passport and credit card to "verify" my payment. When I received they said they would cancel my order. I said it was unsafe to send personal information and offered to pay by money transfer. The Order cancelled was cancelled with no further advice - no refund received yet!

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LightInTheBox F. – LightInTheBox Rep Over a year old

Hi Michelle,
We are sorry for the inconvenience. Please understand that we DO NOT ask for photos of your driver’s license or credit card to prove your identity for no reasons. We only do that when there is a problem occurring during the process of your money transaction. The reasons can vary from customer to customer. For example, sometimes there are fraud orders, in order to make sure that it's not someone else purchasing items using your account, we have to ask for payment identity. It is for your own good. If you cannot offer the identity, we are not supposed to send your order. Your understanding will be much appreciated.

You can open a Customer Service ticket and we will follow up with you via ticket about your request for cancellation.
Follow this link to view the ticket center: http://www.lightinthebox.com/index.php?main_page=ticket_center, and our customer service team will help you there.
Thank you,
LightInTheBox