- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
I really like the products from Gilt, but continue to be let down by their ability to fulfill in a timely fashion. I just placed an order for boots for my toddler son and they estimate shipment arrival in early to mid February. That is ridiculous. I ordered a wreath in the fall and it was 2 weeks later than anticipated. What gives? Why are they so lethargic? May have to reconsider buying any more from Gilt. I shop online a lot and they are by far the worst at timely order fulfillment.
Tip for consumers:
If you want something quickly, this is not your site. Their inability to fulfill quickly flies in the face of online shopping trends. The other online retailers I shop with regularly (Nordstrom, Saks, Amazon, JCrew, Gap) are way above and beyond Gilt in terms of fulfillment. Not sure what their issue is but it makes me think twice about ordering again from them when they tell me AFTER I ordered something that it will take a full month to fulfill.
Michelle hasn’t received any votes.
Michelle hasn’t received any thanks yous.
Michelle doesn’t have any fans yet.
Michelle isn’t following anybody yet.
Empty.
Hi Michelle,
Thanks for leaving this feedback. I'm sorry that the delivery timeframes have impacted your Gilt Shopping experience. As we explained in our message here on Sitejabber on January 8th, we sometimes order stock from external vendors to offer more choice to our members.
In these instances, there can be a longer delivery period as we must wait until all orders are in from our members, order stock from the vendor, wait for it to come through and then ship it out. In cases like this, we will of course let you know before you make the purchase. The delivery period will be shown on the product page and at checkout. I hope this helps.
If there is ever anything else you need, please feel free to reach out and we will do our best for you.
Take care,
Paddy
Gilt Customer Service Specialist