Michelle R.

I'm sure I could tell you this cottage is lovely if I actually got to spend the night in it.
Myself & 5 other girlfriends settled on a this cute little cottage for a girls trip & 40th birthday celebration. The cottage was booked & deposit payed over a month in advance. We all made the track from Vancouver, BC to Seattle. When we arrived in Seattle, one hour before we were suppose to check into the cottage, we got an alarming phone call... THEY HAD DOUBLE BOOKED US!. They apologized & explained they would make good of the situation by putting us up in a suite at the Fairmont that would accommodate ALL OF US TOGETHER, covering the expenses AND refunding the cost of the cottage back to our credit card in order to make up for the HUGE inconvenience. We reluctantly agreed because the home away from home experience was better suited for our large group & birthday celebration... however. We didn't really have much of a choice... We were all extremely frustrated & unhappy about the situation.
Upon checking into the hotel there WAS NOT a suite to accommodate our large group, instead we were given 2 rooms, one that slept allegedly slept 4. At the end of our night the sofa bed pull out was NOT a pull out so obviously 2 members of our group had know where 2 sleep.
48 hours later the funds for the cost of the cottage " Home Away/ VRBO " had assured us would be refunded back to the credit card WAS NOT. Another frustrating phone call to " home away/ VRBO " yet this time the tune had changed... after further review they felt that paying for our nights stay@ the hotel covered the inconvenience. I beg to differ, I was the one curled up in the fetal position on the love seat.
This company deceitfully mislead our group on how we were going to be compensated for the stupendous inconvenience to smooth things over at the time of trouble... then pulled an old fashioned bait & switch.
With that being said... this has nothing to do with the money... This has to do with the fact that much time, energy & a lot of thought went into planning a successful celebration & event...& this company ruined it, LIED & then didn't hold themselves 100% accountable. On a further note, don't most places hold the deposit than charge you for your nights stay AFTER you check in or OUT. This does not sit right with me & comes off as a scam. BEWARE!